Privacy Policy

Perez Flooring Solutions is an independent, locally owned residential and commercial flooring contractor headquartered in Charlotte, North Carolina. We specialize in luxury vinyl plank (LVP), laminate installation, custom staircase wraps, subfloor preparation, and trim finishing across Mecklenburg, Cabarrus, Union, York, Iredell, and Gaston counties.

This Privacy Policy applies to personal information gathered through our website (https://perezflooringnc.com), digital quote forms, direct phone consultations, written estimates, text messaging, and in-person flooring inspections.

We collect information directly from you when you submit our contact form, request a free in-home estimate, telephone our office, or engage our team for trade services:

• Direct Contact Identifiers: First and last name, primary telephone number, mobile phone number, and email address.
• Project Site Details: Physical service address, city, state, zip code, residential or commercial property type, and accessibility notes.
• Trade Scope Specifications: Flooring material interests (LVP, laminate, waterproof rigid core), estimated square footage, number of stair steps, subfloor conditions, current flooring removal requirements, and target project timelines.
• Customer Service Communications: Records of inquiries, scope adjustments, project photographs sent for estimation, and written feedback.

Automatically Collected Technical Data: When navigating our website, standard web server logs may automatically record technical parameters such as your IP address, browser type, device operating system, referring URL, pages viewed, and timestamps. This information is processed exclusively for site diagnostics, cybersecurity monitoring, and preventing spam form submissions.

We process your information strictly for legitimate commercial and trade purposes, including:

Perez Flooring Solutions does not sell, trade, license, or transfer your personally identifiable information to outside parties for advertising or monetization. We only share information with trusted third-party technical vendors who assist in operating our business under strict confidentiality agreements:

• Hosting & Cloud Infrastructure: Secure web hosting, content delivery networks (CDNs), and SSL encryption providers.
• Transactional Email & Notifications: Secure SMTP relay services used solely to transmit estimate requests to our dispatch team.
• Content Management Systems: Sanity.io for project portfolio records and customer-approved photo showcases.
• Legal & Regulatory Compliance: We may disclose information if required by applicable North Carolina law, court order, or governmental regulation to protect the rights, property, or safety of our business and clients.

Our website utilizes minimal, essential first-party cookies necessary for platform stability, basic security, and session management. We do not use third-party tracking pixels that follow your browsing habits across external websites.

You can configure your browser settings to refuse all cookies or notify you when a cookie is sent. If you disable cookies, all public pages, project galleries, and contact forms on our website will remain fully accessible.

We implement comprehensive administrative, technical, and physical security safeguards to maintain the integrity of your personal information:

We retain customer project records, square footage takeoffs, and contact histories only for as long as necessary to fulfill the purposes outlined in this policy. This includes the duration of active flooring projects, the lifespan of our installation craftsmanship warranty, and mandatory tax and business recordkeeping obligations under North Carolina state law.

Inquiries that do not materialize into active installations are systematically scrubbed or anonymized after quote validity periods expire.

Regardless of your state of residence, we extend transparent privacy rights to all homeowners and clients:

To submit a privacy inquiry or exercise your rights, email us at perezfloorsolutions@gmail.com with the subject line "Privacy Rights Request" or call (980) 309-1002.

Our website and trade services are intended exclusively for adult property owners, tenants, and commercial facility managers. We do not knowingly collect, solicit, or maintain personal information from individuals under the age of 18 (or under 13). If we become aware that personal information of a minor was inadvertently transmitted, we will immediately purge the record.

We may revise this Privacy Policy periodically to reflect changes in our contractor operations, newly adopted state regulations, or carrier compliance updates. Any amendments will be published on this page accompanied by an updated "Effective Date" at the top. We encourage visitors to review this policy periodically.